The State of Alaska is embarking on a significant upgrade to its e-travel system, partnering with Intelligent Travel Services (ITS) for enhanced travel management. This transition aims to streamline processes and improve the As of August 2026, several key changes are on the horizon, and it’s crucial for travelers to stay informed.
Whether you’re a frequent traveler or occasionally book trips for your department, understanding the new system and its features will ensure a smooth transition. From updated booking tools to revised policies, this guide covers the essential aspects of Alaska’s e-travel transformation.
Key Changes in the E-Travel System
The most notable change is the shift from the GetThere booking tool to Concur. This transition brings a modern interface and improved functionalities designed to simplify the travel booking process. Additionally, a new phone reservation number will be provided closer to the go-live date, ensuring seamless access to travel assistance.
It’s important to note that the AAM 60 travel policy rules will remain in effect within the new system. However, there will be a hard stop in GetThere for travel dates past December 31, 2026. To avoid a $50 fee, travelers should refrain from booking or making changes via CTM after November 8, 2026.
Resources and Support
To assist with the transition, a variety of resources are available. The E-Travel Implementation Overview provides a detailed project timeline and outlines the changes travelers can expect. This document is available in both PowerPoint and PDF formats for easy access and review.
For those with specific questions, the E-Travel TMC FAQs document addresses common concerns regarding booking, policy updates, and system changes. This resource is an invaluable tool for understanding the nuances of the new e-travel platform.
Timeline of Implementation
The transition to the new e-travel system is carefully planned in phases to ensure a smooth rollout. The Pilot Phase is scheduled for mid to late summer 2026, during which selected Executive Branch divisions will test the new booking tools and processes. Feedback from this phase will shape the final configurations, training materials, and statewide rollout.
Following the pilot phase, Statewide Training will commence in early fall 2026. This training will cover system navigation, booking workflows, and updated procedures, ensuring that all travelers are well-prepared for the transition. The final phase, Go Live is set for, when all departments will begin booking official travel through TSI.
Lodging and Vehicle Rental Contracts
The new e-travel system includes updated lodging and vehicle rental contracts to provide travelers with the best options. The Preferred Hotel Program features properties in Juneau, Anchorage, Fairbanks, and Bethel, with ratings ranging from 5 to 3 stars. Additionally, the NASPO TravelPoint contract offers nationwide properties and rates, easily identifiable by the NASPO contract icon.
For vehicle rentals, the State of Alaska has secured a Nationwide Vehicle Rental Contract with vendors including Enterprise, National, and Hertz. While booking a contract rate is not mandatory, it is highly recommended due to the benefits of unlimited liability and collision coverage. According to AAM 60.120 agencies that choose not to use a contracted rental car company assume responsibility for any physical damage to the vehicle.
Traveler and Travel Desk Process Reminders
To ensure a smooth travel experience, it’s essential to keep a few key reminders in mind. Airfare is only guaranteed once an itinerary is approved and purchased. The first Alaska Airlines airfare quote is held for 24 hours, but this guarantee does not protect advance fare requirements for ticketing time limits. Other major carriers may have different policies, so it’s crucial to confirm details with your travel agent.
Accurate profile names are vital for efficient travel booking. Travel planners can view the list of profiles they are attached to in E-Travel Online. If the name you are searching for is not listed, contact your Department Travel Administrator for assistance. Changes to profiles, including email addresses, should be directed to the Travel Administrator in your department.
When corresponding with Corporate Travel Management, always include e-travelaprvl@ in the To: field. Avoid changing the subject line when replying to an itinerary, and ensure new information or requests are at the top of the email string. Never include credit card information in an email; instead, ask the travel agent to call for this information.
For itineraries not purchased in E-Travel Online, approval emails must include the actual itinerary, the name of the arranger, the word “approved,” and the name of the department approver. Specific approval for state payment of a deviation extension should also be included when applicable. Remember not to send approvals and changes in the same email.
In cases of emergency travel, Corporate Travel Management has specialized agents to assist. During normal business hours, pressing Option 1 will connect you to these agents. After-hours calls are redirected to an after-hour agent, ensuring continuous support.
