In the fast-paced world of business travel, having a reliable partner can make all the difference. CI Azumano Business Travel, LLC has been awarded a contract to provide state travelers with comprehensive reservation and ticketing services. This partnership, effective from June 01, 2026 through May 31, 2027, covers a wide array of travel needs, ensuring a seamless experience for all involved.
Whether you’re planning a quick trip or a complex itinerary, CI Azumano Business Travel is equipped to handle it all. From airline reservations to hotel bookings, and everything in between, their services are designed to meet the unique demands of state travelers. But what exactly do they offer, and how can you make the most of these services?
Comprehensive Travel Services
CI Azumano Business Travel provides a suite of services tailored to the needs of Texas state agencies. Their offerings include airline, rail, and bus travel, rental cars, and hotel accommodations. This comprehensive approach ensures that all aspects of your travel are covered under one roof.
For those looking to bundle their travel arrangements, CI Azumano can book travel bundles that include airfare, hotel stays, and car rentals. However, it’s important to note that for hotel-only reservations, state travelers are required to use the 971-M1 Lodging Services and Booking Tool Contract as their primary source.
Group Travel Solutions
Planning travel for a group can be a daunting task, but CI Azumano Business Travel excels in this area. They can assist with group travel for 10 people or more, including athletic teams, study abroad programs, and delegations attending national conferences. Their services include organizing group airfare with flexible name deadlines and payment schedules, securing hotel sub-blocks for large conferences, and coordinating ground transportation.
This level of coordination is particularly valuable for events requiring secure, coordinated itineraries. Whether it’s a sports team traveling to a competition or a group of researchers heading to a conference, CI Azumano ensures that every detail is meticulously planned.
Customer Support and Tools
One of the standout features of CI Azumano Business Travel is their dedicated customer support. They offer a 24/7/365 support line to assist travelers with any reservation issues, itinerary changes, or emergency support. This around-the-clock availability ensures that help is always just a phone call away.
For those who require even more personalized attention, CI Azumano offers a VIP customer service line. This premium service guarantees a response within five minutes, 24 hours a day, seven days a week. While this service comes at an additional cost, it provides peace of mind for those who need immediate assistance.
Online Booking and Reconciliation Tools
In today’s digital age, having access to online tools is essential. CI Azumano Business Travel provides a comprehensive and secure Online Booking Tool (OBT) through the SAP Concur Travel platform. This tool allows travelers to book their reservations conveniently and efficiently.
Additionally, they offer an Online Reconciliation Tool for state of Texas Travel Coordinators and Customers. This tool provides personalized reports that can be configured to meet each customer’s individual reporting needs. Whether you need to track expenses, manage itineraries, or generate reports, this tool has you covered.
Additional Services and Support
CI Azumano Business Travel goes above and beyond basic travel arrangements. They offer a range of additional services to enhance your travel experience. These include visa and passport assistance, lost and stolen baggage support, and credit and refund processing.
They also provide conference and meeting planning support, ensuring that every aspect of your event is well-organized. In the event of emergencies, CI Azumano is equipped to support operations and provide assistance when it’s needed most.
For those who need to cancel or change their travel plans, CI Azumano offers credit and refund processing within twenty-four hours of notification. This quick turnaround time ensures that you can adjust your plans without unnecessary delays.
To get started with CI Azumano Business Travel, state agencies can visit their online booking website, send an email to [email protected], or call their toll-free number at 800-542-0452. For account management and customer service, you can reach out to Keith Wesp, Troy Williams, or Nicole Crow, who are dedicated to ensuring your travel needs are met.
